Deliver 24/7 support, reduce costs by 50-60%, and respond 80% faster with agentic AI automation. Go beyond chatbots—achieve 95% automation with human-in-the-loop validation that maintains quality and customer satisfaction.
Measurable impact across cost, quality, and customer satisfaction
Reduce support team costs by automating repetitive inquiries while maintaining quality. Free up agents for complex issues.
Provide round-the-clock support without additional staffing costs. Handle inquiries across time zones automatically.
Respond to customer inquiries in seconds instead of hours. Intelligent routing ensures critical issues reach the right team.
Faster, more consistent responses lead to higher customer satisfaction scores. Track sentiment in real-time.
Five-step intelligent automation workflow
AI classifies incoming tickets by category, priority, and sentiment. Routes complex issues to specialized agents automatically.
Searches your knowledge base, FAQs, and documentation to find relevant answers. Retrieves accurate information in real-time.
Generates contextual responses using AI. Maintains your brand voice and follows company policies.
Critical or complex responses reviewed by support agents before sending. You maintain control over quality.
System learns from agent feedback and customer interactions. Improves accuracy and coverage over time.
Common customer support workflows that benefit from automation
Automatically categorize incoming tickets (billing, technical, account) and route to the appropriate team or queue based on complexity and expertise required.
Generate contextual responses for common inquiries using your knowledge base. Handle FAQs, account questions, and product information automatically.
Search documentation, FAQs, and historical tickets to find relevant information. Surface answers faster than manual search.
Detect customer frustration or urgency in messages. Automatically escalate unhappy customers to senior agents or managers.
Track response and resolution times automatically. Alert teams when tickets are approaching SLA deadlines.
Unified automation across email, chat, and voice channels. Consistent responses regardless of contact method.
Customer Support automation works best for these organizations
Organizations with 10-50 support agents handling high volumes of repetitive inquiries
Software companies with predictable support patterns and extensive product documentation
Online retailers handling order status, shipping, returns, and product questions
Banks, insurance, and fintech with compliance requirements and high support volumes
Typical implementation: 1-5 days
Deploy alongside existing systems. No infrastructure replacement required.
Your data and customer interactions remain secure and compliant
All customer data encrypted at rest and in transit. Your data stays in your cloud environment (AWS, Azure, or GCP).
95% automation with human validation at critical decision points. Override any automated response before sending.
Complete logging of all automated decisions. Track who approved what and when for compliance.
Control which team members can approve, override, or modify automated responses. Granular permissions.
See how Multikor can reduce support costs by 50-60% while improving response times and customer satisfaction.